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Cannot connect ENVY 5544 to new wireless network

HP Recommended
HP ENVY 5544
Microsoft Windows 10 IOT

ENVY 5544 cannot connect to wifi. It does not recognize new network. I have tried all troubleshooting steps except turning off my firewall. When using the HP Print and Scan Doctor it says my IP address is incorrect.

HP Support Agent
HP Support Agent
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Welcome to the HP Support Community!


I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.


  • What is the IP address you are getting on the printer?
  • Wireless light on the printer is blinking or steady?
  • What is the exact issue you are facing?
  • Are you getting any error message on when you try connecting the printer? 

Look forward to hearing from you and you have a great day!


Take care.



I am an HP Employee

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