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Hotspud
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Message 1 of 2
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Cannot connect printer to 1 network

HP Recommended
hp photosmart 5520
Microsoft Windows 10 (32-bit)

Hi,

I have this issue every time i want to print from my laptop. 

I have to go to internet access, change from my wireless connection to my router. Then try and connect to the printer wireless connection. Sometimes its successful and other times not.

I do not have this problem at work using work pc's as you can print straight from the document??

Why do i have to keep disconnecting/switching  from my wireless setting to printer wireless??

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Hotspud, Welcome to the HP Support Community!

 

Connecting the printer to your wireless connection and the router is one and the same. It is the same wireless network.

 

On the printer screen, go to Setup > Network > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your wireless network.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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