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CD71
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Cannot connect printer to router in the same room. Does not see it but will recognize wifi from els

HP Recommended
HP OfficeJet Pro 7740
Microsoft Windows 10 (64-bit)

As I have tried to connect this printer to the network router in the same room it will not see it.  I've tried the "normal" fixes but to no avail.  However it will find networks from everywhere else. 

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TEJ1602
HP Support Agent
HP Support Agent
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@CD71, Welcome to HP Support Community!

 

Is the router dual-band enabled, i.e., does it support both 2.4GHz and 5GHz networks?  If yes, ensure you have different SSIDs to both of them.

 

Meanwhile, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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