cancel
Showing results for 
Search instead for 
Did you mean: 
lhnemec
New member
2 0 0 0
Message 1 of 2
133
Flag Post

Cannot connect to EWS page on Officejet pro 8600

HP Recommended
Officejet Pro 8600 - Galaxy S10 Note +
Android 9.0 Pie

My win 10 machines are printing fine sharing the printer, but I cannot get my mobile devices to connect to the printer. The printer passes all network tests. When I try to open the EWS page via ip address, the browser times out. 

 

HP SMART finds the printer on WIN 10 but not on mobile android. Please advise.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,491 1,738
Message 2 of 2
Flag Post
HP Recommended

@lhnemec, Welcome to the HP Support Community!

 

If you are not able to open the EWS page of the printer from your phone, it means there is no connectivity between these devices.

  • Make sure the printer and the phone are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the phone should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Restart the wireless router, the printer, and the phone.

 

Use the HP Smart app to print from your Android phone.

Click here for more info.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation