Cannot connect to a new router

[adbarrett30]

Changed address so have a new router. 
tried the set up steps but the printer will not connect to router

[Betty0610]

@adbarrett30

Welcome to the HP Support Community.

Let's restore the network settings:

Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel together for three seconds.

Once done, connect the Printer to the W-Fi.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[adbarrett30 · Accepted solution]

I did this a number of times but it would not connect to the Wi-fi. 
I used another device and went through the setup on 123.HP went straight on to Wi-fi no problem . thanks 

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)