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SunnieD
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Cannot connect to mobile hotspot to update HP Instant Ink

HP Recommended
HP OfficeJet 4650
iOS

I have no issues using my iOS to print via Wireless Direct. However, in order to update my HP Instant Ink or the printer itself, I cannot connect my mobile hotspot to the printer to do so! I do not have home WiFi or a router. I previously had an Android OS and had no issues ever connecting to my mobile hotspot. HELP!! 

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Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

Hi @SunnieD

Welcome to the HP Support Community. I'd be happy to assist you. I understand that you do not have access to a wireless router and are using the wifi-direct connection between the printer and the iOS device to print. However, HP does not recommend the use of a mobile hotspot. It may or may not work due to network limitations. Also, printers may not work on a public network.

 

For Instant Ink to work, the printer has to be connected to the Internet.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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