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Cannot connect to mobile hotspot to update HP Instant Ink

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HP OfficeJet 4650

I have no issues using my iOS to print via Wireless Direct. However, in order to update my HP Instant Ink or the printer itself, I cannot connect my mobile hotspot to the printer to do so! I do not have home WiFi or a router. I previously had an Android OS and had no issues ever connecting to my mobile hotspot. HELP!! 

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HP Support Agent
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Hi @SunnieD

Welcome to the HP Support Community. I'd be happy to assist you. I understand that you do not have access to a wireless router and are using the wifi-direct connection between the printer and the iOS device to print. However, HP does not recommend the use of a mobile hotspot. It may or may not work due to network limitations. Also, printers may not work on a public network.


For Instant Ink to work, the printer has to be connected to the Internet.


Hope this helps! Keep me posted. 


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I am an HP Employee

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