Cannot connect to web services model Photo Envy 6234

[Shaz271]

This message has recently appeared , the printer could not connect to web services. The server maybe busy or temporarily unavailable. Try again later. 

Help I'm nearly out of instant ink!

[Mans]

@Shaz271 

Hello,

In order to palliate this incident, please follow the instructions of the link HP Cannot Connect to Web Services.

Please update the printer firmware as follows:

1. In the printer front panel display, touch the Wireless icon () to retrieve the printer's IP address.
2. Launch a web page, and then type this address in the address bar and Input. The printer Web interface opens.
3. Click Tools tab, and then develop Printer Updates, and then Firmware Updates.
4. Click the Check Now button to install the latest firmware update.

Do not hesitate to contact us in case of need.

Best regards,

[Shaz271]

Thanks for your response. I've just tried the process set out but unfortunately the suggested fix didn't work. All my software is up to date.

[Mans]

@Shaz271 

Hello and thanks for your return,

In this case, I recommend that you contact HP Instant Ink U.K. customer support at the phone number displayed on this instant ink support page: https://instantink.hpconnected.com/uk/en/terms.

Do not hesitate to contact us in case of need.

Best regards,

[Shaz271]

Thanks Mans, I contacted the HP helpline and managed to solve the problem by restoring the printer to factory defaults and reconnecting the Wfi connection and to instant ink.

Regards

Shaz271

[Mans]

@Shaz271 

Hello and thanks for your return,

If my previous answer was favorable to you, thank you to close the subject by clicking on 'Accept as solution' at the bottom of the previous message.

I welcome you to the English HP community support.

Do not hesitate to contact us in case of need.

Best regards,🤠