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RbakerPC
Level 1
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Cannot delete an allowed email address under ePrint Access

HP Recommended
OfficeJet Pro 7740
Microsoft Windows 10 (64-bit)

I replaced an older OfficeJet printer with a new 7740 wide format. When setting up  ePrint access for the new printer I first deleted the old printer from my account since it was given to a friend. I forgot to clean up the ePrint access allowed email addresses before the printer was deleted assuming that would all be deleted. When I went to setup allowed email addresses for the new printer I noticed an older work email address somehow carried over from my old printer to the new printer even though I hadn't entered it under the new printer. I clicked the 'x' next to the email address multiple times but it does not get deleted, it's still there.

 

How do I delete this old obsolete email address from the Allowed email list?

 

2 REPLIES 2
Dragon-Fur
Level 16
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Message 2 of 3
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HP Recommended

@RbakerPC 

 

It is possible your HP Smart / HP Connected website is stuck between two versions.

 

If that is the case, you might be looking at a different version of the email address "allowed users" control section.

 

Example

HP_Smart_Allowed_Senders_1HP_Smart_Allowed_Senders_1

 

Clear your browser Cookies and Cache - see if that will clear the account settings so you can delete the "non" email addresses from your HP Smart Account.

 

 

HP Smart / HP Connected Login

Click Flag to switch to your region

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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RbakerPC
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Tried clearing everything in Chrome and it doesn't change anything, I'm still unable to delete the old email address from the list. Just to be sure I even tried using the Edge browser and that doesn't work either. Can't seem to find any way to remove that old email address.

 

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