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Cannot find claim number on printouts

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HP ENVY 7640

HP ENVY 7640

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Welcome to the HP Support Community. I'd be happy to assist you with the Claim Code.


After enabling Web Services by pressing the HP ePrint icon on your control panel display, a Printer Info Page prints. Find the claim code on the bottom half of the sheet. Enter only the first part of the HP ePrint address preceding "" as the claim code. For example, if your HP ePrint email is "", then "abc" is your claim code. Do not enter "" into the claim code field.


If you do not see the ePrint email on the printed sheet, try these steps to enable the Web-Services -


1. From the printer control panel display, touch Setup .

2. Touch Web Services Setup .

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.


You may also refer to this document - HP Printers - Having Trouble Claiming Your Printer? 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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