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Cannot print #10 envelopes

HP Recommended
HP Envy Photo 7855
Microsoft Windows 10 in S Mode

Whenever I try to print envelopes, printer displays message saying paper in tray does not match paper selected. Paper selection is for #10 envleopes, which is what is in the printer tray

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Thank you for posting on the HP Support Community.



Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Does it while printing regular paper?
  • Cold you please share the picture of the print settings?

While you respond to that, let's try this workaround: (Dragon-Fur)
Change the paper in the tray, you need to tell the printer about the new paper type/size.

User Guide

Page 22-23 

Check / Adjust / Retain the Paper at the Printer Panel

  • Open Printer Tray,
  • If you have not yet done so, add the desired paper type
  • Close Tray
  • IF applicable for your printer:
  • On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK

NOTE: If the size of the Paper Size is not in the Drop-down list, Select Custom


Set the Preferences - Windows

 Make sure you have selected the Media (kind of paper), source (tray), and paper size in your printer settings.


Control Panel > icon view > Devices and Printers Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit


If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.



Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings

Optional (if / as available): Save As > enter a name for your custom shortcut

Click OK to save the preferences



Next, create and print the envelope.



Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms or "what the printer can do" (Specifications)

Additional "How-to" procedures

Search for additional solutions...

Printer Homepage – “Things that are your printer”

  • NOTE: Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more HP ENVY Photo 7855 All-in-One Printer


Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.



I am an HP Employee

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