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- HP Community
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- Mobile Printing & Cloud Printing
- Cannot print 11 X 17 remotely...only comes out as 8 1/2 X 11...

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01-11-2021 08:31 AM
I am trying to get 11 X 17 prints out of my office jet 7740 from people printing remotely to my machine. their 11 X 17 images are coming out as 8 1/2 by 11...from tray 1....how do I get things directed to tray 2 remotely?
any help would be appreciated.
thanks
JR
01-11-2021 08:53 AM
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If you are using ePrint, the software cannot print 11 x 17 -Print size defaults to Letter or A4 (regional).
You MIGHT be able to force control of the printer Trays using the Embedded Web Server (EWS)
That said, ePrint is limited; the size of the incoming print may not change; worse, the job might even fail.
If the printer is on your local network,
If EWS is available,
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)
Click Apply to save changes
HP Smart / HP Connected > Troubleshooting > HP Printers - HP ePrint Job Does Not Print
Step 2: Check the email and print job requirements
What else?
Ask the client email you the document.
Download, Open, and Print the document locally at the size wanted.
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When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 7740 Wide Format All-in-One Printer series
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