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JReimnitz
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Message 1 of 2
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Cannot print 11 X 17 remotely...only comes out as 8 1/2 X 11. this is from Windows 7 machine

HP Recommended
office jet pro 7740
Microsoft Windows 7 (64-bit)

I am trying to get 11 X 17 prints out of my office jet 7740 from people printing remotely to my machine.   their 11 X 17 images  are coming out as 8 1/2 by 11...from tray 1....how do I get things directed to tray 2 remotely?

 

any help would be appreciated.

 

thanks

 

JR

1 REPLY 1
Dragon-Fur
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@JReimnitz 

 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

If you are using ePrint, the software cannot print 11 x 17 -Print size defaults to Letter or A4 (regional).

 

You MIGHT be able to force control of the printer Trays using the Embedded Web Server (EWS)

That said, ePrint is limited; the size of the incoming print may not change; worse, the job might even fail.

 

If the printer is on your local network,

If EWS is available,

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

 

 

 

HP Smart / HP Connected > Troubleshooting > HP Printers - HP ePrint Job Does Not Print

Step 2: Check the email and print job requirements

 

What else?

Ask the client email you the document.

Download, Open, and Print the document locally at the size wanted.

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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