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Cannot print 11 X 17 remotely...only comes out as 8 1/2 X 11. this is from Windows 7 machine

HP Recommended
office jet pro 7740
Microsoft Windows 7 (64-bit)

I am trying to get 11 X 17 prints out of my office jet 7740 from people printing remotely to my machine.   their 11 X 17 images  are coming out as 8 1/2 by 11...from tray do I get things directed to tray 2 remotely?


any help would be appreciated.





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HP Recommended





Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.



If you are using ePrint, the software cannot print 11 x 17 -Print size defaults to Letter or A4 (regional).


You MIGHT be able to force control of the printer Trays using the Embedded Web Server (EWS)

That said, ePrint is limited; the size of the incoming print may not change; worse, the job might even fail.


If the printer is on your local network,

If EWS is available,

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes




HP Smart / HP Connected > Troubleshooting > HP Printers - HP ePrint Job Does Not Print

Step 2: Check the email and print job requirements


What else?

Ask the client email you the document.

Download, Open, and Print the document locally at the size wanted.



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 



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Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution" .




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