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Wally300
New member
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Message 1 of 2
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Cannot print anything but photos

HP Recommended
Desk jet 3630
Microsoft Windows 10 (32-bit)

Printer used to work fine, all aspects.   But now only full color pictures on photo paper work.  Even the HP test pages don't print except for one color part.  Excel docs that once printed now only print a faded mushy very unreadable part, if any.   Have tried to uninstall and reinstall without any luck.  It is a wireless connection.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Wally300

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Try making a standalone copy in black and color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check the estimated ink levels, replace any low or empty ink cartridges.

 

Clean the ink cartridges

Refer to step 10 in this document to know how.

 

Also, perform step 13.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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