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Drock1
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Message 1 of 2
157
Flag Post

Cant connect to wifi after recent network change. Unable to enter security code

HP Recommended
HP Envy 5055
Microsoft Windows 10 (32-bit)

Getting the same issue here.

 

https://h30434.www3.hp.com/t5/Mobile-Printing-Cloud-Printing/Printer-won-t-connect-to-WiFi/td-p/7179...

Was working fine. My wifi had to be reset recently and I've configured the wifi exactly the same as before. When I attempt to connect there is no option to enter the security key

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@Drock1

 

I reviewed your post and I understand that you are facing issues connecting the printer to your wireless network.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. On the printer, select Restore Network Settings (or similar) from the Wireless , Settings , or Restore Settings menu.

  2. Get the network name (SSID) and password. Go to Finding Your Wireless Password for more information.

  3. Select Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu, and then select your network name and enter the password.

    NOTE: If the Wireless Setup Wizard is not listed, select Wi-Fi Protected Setup or WPS, select Push Button, and then follow the steps to connect to the network.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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