Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Carriage cannot move message

HP Recommended
HP envy 4500
Chrome OS

Suddenly printer gives message Carriage cannot move. I followed steps on video and have unplugged, turned off, reinstalled print cartridges and there is no obstruction. Carriage moves freely. Once I submit to print it feeds a small section of a sheet of paper and stops and gives this message. I’ve tried printing from the internet as well. Please advise. 

HP Support Agent
HP Support Agent
14,452 14,454 1,431 1,707
Message 2 of 2
Flag Post
HP Recommended

Hi @Uscjan


Welcome to the HP Support Community. 


Let's try these steps -


1) Turn on the printer, if it is not already on. 

2) Wait until the printer is idle and silent.

3) With the printer turned on, unplug the power cord from the printer & wall. 

3) Wait for 60 seconds.  

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 

5) Turn on the printer, if it does not automatically turn on.


Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware


If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.


Have a great day! 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation