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rnkh
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Carriage jam without paper jam

HP Recommended
Envy 5330
iOS

HP Envy 5330 Carriage Jam w/o paper jam. Checked all compartments that we’re recommended in videos. Nothing to report in that area. Followed all steps several times with no final resolution. Carriage will not return fully to the right after performing its revolutions. Are there any other possible troubleshooting techniques before taking it for repair or replacing entire unit?

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Kumar0307
HP Support Agent
HP Support Agent
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Hi @rnkh

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Also, perform step 1 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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