Cartridge cannot be used until Printer is enrolled

[muralimohanps23]

I bought used printer from another person and I am getting " catridge cannot be used until printer is enrolled in HP instant Ink". I was trying to enroll, By default the country showing as 'US'. But i am from Canada not able add the shipping address and cannot Enroll it. Could you let me the procedure to fix this?

If i want to cancel the Previous account used by another person how to fix thi. 

Also, I was trying to contact agent and called to customer care, But it is helpless. I was trying to reach out more than 20 times but no use.. 

Could some one guide me here

[Sneha_01]

Hi @muralimohanps23,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When you purchase a used HP printer that was previously enrolled in HP Instant Ink, you may encounter issues with using cartridges until the printer is enrolled under your own account. Here are the steps to resolve this issue:

Perform a factory reset to remove any previous settings and accounts linked to the printer.

1. Turn off the Printer.
2. Disconnect the Power Cable: Wait for about 60 seconds.
3. Reconnect the Power Cable and Turn On the Printer.
4. Factory Reset: Refer to the printer manual for instructions on performing a factory reset. This often involves pressing and holding specific buttons on the printer.

Once done, Please try to enroll.Enrolling in Instant Ink takes just a few minutes. You need an eligible printer with an internet connection, an HP account, an email address, and a payment method*. Your Welcome Kit arrives in about 10 days*. After that, Instant Ink ships supplies when you need them.

*In some country/regions, you do not have to enter a payment method or shipping address during the trial period. If you print over the maximum pages for the trial, payment is required to continue printing with HP Instant Ink. A shipping address is required for delivery of the Welcome Kit and replenishment supplies.

To learn more, select an enrollment topic.

Enroll during initial printer setup:

• New printers are designed to be easy to enroll during setup.
• Follow the instructions that came with the printer to set up and then enroll in Instant Ink.

Enroll a home printer after initial setup:

• New printers can be enrolled in Instant Ink during the initial setup. If you did not enroll during setup, you can always enroll later at the Instant Ink website.
• For Home Instant Ink accounts, all enrolled printers must share the same shipping address. A separate monthly plan fee is charged to your credit or debit card for each additional printer. You can enroll no more than 10 printers on a single account.
• Sign into your Instant Ink account
• Click HP Instant Ink, then Overview in the left navigation menu.
• Click Enroll or Replace a Printer and then follow the steps to enroll your printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support