Cartridges Problems

[Yuvaltad]

Hello everyone 

I’ve change The color in the printer I put new ones and the printer said to me that it’s not installed Correctly .

I read that I should do the update in the printer which I did but still the printer isn’t working and writing to me t the same message

I need help please

[sandytechy20]

@Yuvaltad

Welcome to HP support community.

Clean the electrical contacts

1. Open the door to access to the ink cartridges.

2. Wait until the carriage stops moving before you continue.

3. Push the tab on the ink cartridge indicated by the error message, and then pull the ink cartridge from its slot.

      CAUTION: 

   Clean the ink cartridges one at a time. Do not leave an ink cartridge outside of the printer for more than 30 minutes.

   

4. Wipe the copper-colored contact on the ink cartridge with a lint-free cloth.

   

5. Place the ink cartridge to the side, with the contacts facing upwards.

6. Wipe the contacts inside the printhead with a lint-free cloth.

   

7. Insert the ink cartridge into its slot, and then press down on the ink cartridge until it snaps into place.

8. Repeat these steps for any other ink cartridges indicated in the error message.

9. Close the front door and ink cartridge access door

You can refer this HP document for more assistance:-Click here

I hope that helps.

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Cheers.