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Cartridges appear to be missing.if cartridges are installed, check the plastic tape message appears.

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Hp envy photo 7155

There’s a message that appears on the front of the screen that says cartridges appear to be missing if cartridges are installed check that plastic tape covering it nozzles have been removed how do I get this message removed off here so I can use my printer?

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Hi @Suds0043


Welcome to the HP Support Community. I'd be happy to help you with the cartridge error.


Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge


If the issue still persists, I'd suggest you Contact HP in your region regarding this. 


If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Have a great day! 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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