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Spraggini
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Message 1 of 6
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Solved!

Change Wireless Network for M15W HP LaserJet Pro

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M15W Laserjet Pro
iOS

I successfully connected my new M15W to my WiFi network at home using the HP Smart App. Now I need to relocate it and connect it to my my second home with my iPad. When i try to run the ADD PRINTER thru HP Smart App, “HP Setup “ never appears in my list of networks in my iPad settings, only the printer name. I have tried restoring the printer to factory settings but, the configuration report that prints out still lists my old (home) network. Help!

5 REPLIES 5
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 6
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@Spraggini, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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Milko92
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I am having the exact same issue, could I have the details also to reinitialise the printer?

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asmita6658
HP Support Agent
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Message 4 of 6
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Hi @Milko92

 

Please check your private message for steps. 

 

Let me know. 

Asmita
I am an HP Employee

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413x
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I have the exact same problem as well. Also i cannot reset the EWS password. Can anyone help? Thanks!

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TEJ1602
HP Support Agent
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@413x, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
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