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JavierCalvo
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Message 1 of 2
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Change of tricolor ink

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HP OfficeJet 3831

I have changed tricolor ink and message appears "remove and install again" continously

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Betty0610
HP Support Agent
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Message 2 of 2
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@JavierCalvo

 

Welcome to the HP Support Community.

 

If you insert your old ink, do you get the error message?

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/model/97292...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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