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KaydenSawyer
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Charging at 69 percent but shows white light?

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My HP laptop runs for at most 30 minutes on battery and I have to plug it on most of the time. Nowadays when I plug it in after some minutes, the symbol on my desktop shows still charging at 69% but the charger port shows white light (meaning fully charged). What is the cause?

 
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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@KaydenSawyer

 

Welcome to HP support community.

 

Update the Bios and Battery driver using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Run a hardware test on Battery

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  3. On the main menu, click Component Tests.

  4. The Component Tests menu displays.

  5.  click Power, and then click Battery.
  6. Click Run once.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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