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Louiset1
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Color LaserJet Pro MFP M277dw suddenly lost wifi connectivity iPad only

HP Recommended
Color LaserJet Pro MFP M277dw
iOS

Wi-fi and AirPrint worked fine until last week since then i can no longer connect printer to Wi-fi. As i do not have a computer and only use my iPad i need to get it up and working again. Help 

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KrazyToad
HP Support Agent
HP Support Agent
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@Louiset1

 

I understand your concerns and I would like to help. We need to check few details first and we could try printing using Airprint

 

- Do you have any Anti-virus software installed on your iPad? If you do, please deactivate it for now.


- Ensure the printer and the MAC are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important

 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Next ensure your iOS and Printer have the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

iOS update: https://support.apple.com/en-us/HT204204

 

Refer to this Link: https://support.hp.com/in-en/document/c06188214 for help in using Airprint

 

If the issue persists try using the HP Smart App. Link: https://support.hp.com/in-en/document/c06188214

 

Let me know how it goes😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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