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hex1
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Computer doesn't recognize HP Envy 7858 since Windows 10 updated 2 weeks ago.

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Hp Envy 7585
Microsoft Windows 10 (64-bit)

Ever since Windows 10 was updated on my computer, it doesn't recognize my printer.  I reinstalled printer number of times. Is there a way to change a firewall?

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TEJ1602
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@hex1, Welcome to HP Support Community!

 

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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TEJ1602
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@hex1

 

Thanks for replying! This is in response to your private message.

 

this could be due to the connectivity or the drivers installed. Let us try to isolate and resolve the issue-

 

You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer.

 

Add a TCP/IP port

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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hex1
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I truly appreciate your help, and I think I tried everything that you suggested, but I never got it to print.  What I did get was:

1.the printer screen showing that the printer was successfully installed

2. An error message that the printer was not installed every time I tried to print

3.  The ability to print from my husband's computer.

 

I now believe that some how that error began after my computer reinstalled updated Windows 10, and my computer or HP does not know how to recognize. that.  I guess that my only option is to get a new printer, but since this is pretty new, that is not a good option. So until I can get some professional into my house, I have no printer 

Thank you.

 

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TEJ1602
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@hex1

 

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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hex1
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Tried all sorts of things, including trying wireless direct which I think I couldn't do.  Keep getting. message that printer is not installed.  IT IS INSTALLED.  I checked firewall and HP is not blocked.  I am way out of my pay grade on this issue.  Anything that has me uninstall too many things scares me so I give up.  I appreciate your persistence . Thanks.

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