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Roehre
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Connecting ACER computer with HP Deskjet 3720 fails: printer not found (though connected through USB

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HP Deskjet 3720
Microsoft Windows 10 (64-bit)

Bought HP Deskjet 3720

Used 123.hp.com  as well as HP3720 printerdrivers found through Google (as advised by Curry's)

Download no problem.

Then the question: wifi or USB.

Choosing USB: provide the connecting cable.

Then: printer not found. No way further.

 

Interestingly ACER's settings doesn't find the printer either.

The cable: I used two brand new different ones, the one provided by HP, and I bought an >Advent 1.8m.

What might cause this, and how do I get the printer working?

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Jeet_singh
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@Roehre,

 

Welcome to HP forums.

 

I understand your printer cannot detect USB connection

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Are you able to make a copy from your printer?

 

Have you tried checking using a different USB cable?

 

Please try the steps recommended below.

 

You can look in device manager and see if the device is being detected, but is just in a bad state. Go to the Windows Start button and in the search box enter device manager and select it from the list. When it opens, you will see a list of device categories. go all the way to the bottom where" Universal Serial Bus Controllers" is and click on the plus to open it up.

Do you see any icons with a yellow warning symbol on them?

 

Try uninstalling the printer software from root level on your PC and install the full feature printer drivers.

 

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

 

Update the full feature printer software using this link.

 

Note: Connect the USB cable to the printer only when the software prompts you to connect while installing the drivers.

 

Refer this article to further troubleshoot Printer Not Found During Network Driver Setup.

 

Let me know how it goes!

Have a wonderful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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Roehre
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Thanks Jeet_Singh.

Now the computer recognizes the printer, but I cannot get it printing....

Suggestions?

 

Bws,

Roehre

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Jeet_singh
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@Roehre,

 

It's great to have you back and your patience is greatly appreciated. 

 

I'm glad to hear that the printer is now being detected however you are having issues while printing. No worries, I'll be glad to help you.

 

Just wanted to check if you're able to make a copy from the printer or just print a self test page from the printer and check how it works.

 

Please respond to this post with the details as this will help me in further assisting you.

Waiting for your response!

Regards,

Jeet_Singh
I am an HP Employee

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