Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

Connection issues hp7155 printer

HP Recommended
Hp Envoy Photo 7155
Microsoft Windows 10 (64-bit)

I’m having problems getting it to connect to wifi! 5g

Level 16
Level 16
33,267 32,645 3,053 11,065
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Community.


Product Specifications for the HP ENVY Photo 7155 All-in-One Printer (Z3M52A)


1 USB 2.0 client; 1 Wi-Fi 802.11 b/g/n, dual band wifi 2.4/5 Ghz, BLE, SD card slot
Wireless capability
Yes, dual band Wi-Fi 802.11 b/g/n
Storage device and direct print support
Memory card slots



If you have not done so,


Make sure that Wi-Fi Direct is toggled OFF on the printer.


Consider creating a separate SSID named network for each of the bands / frequencies supported on your router.

Connect the printer to the SSID network you intend that it use in the network.

The router will take care of connecting both 2.4GHz and other 5GHz devices to / from the printer.




What else?

Excellent help is available at the Wireless Center for a variety of subjects...


For example ...

Wireless Center > Section: Common Questions > Topic Connection Issues

Section: Improve Wireless communication by setting a manual (static) IP address


Wireless Center > Section: Common Questions > Topic Printer no longer works on network

Section:  Mesh Networks


References / Resources


If / as supported for printer model...


Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration


Tab Network > Wireless (802.11) > Advanced


In Advanced

Having named SSID / networks separately for each bandwidth at the router level,

Select and connect to the correct SSID / network name for the bandwidth you are using.




HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP ENVY Photo 7155 All-in-One Printer 


Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"


Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation