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mggilberg
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Message 1 of 2
118
Flag Post

Country Keeps Changing and EPrint keeps Resetting

HP Recommended
HP Officejet Pro 8600 Plus
Microsoft Windows 10 (64-bit)

I recently set up this new HP Officejet Pro 8600 Plus printer I had for years after not using it.  When I tried setting up EPrinting it did not work and finally I got it. Now it keeps resetting the connection to HP EPrint and setting the printer to Argentina and the EWS page for the printer keeps changing to Canada and every time I fix both to the US it resets again. The EWS setting also has created a tab saying Serbia and Montenegro which has no explanation. Can anyone help? 

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@mggilberg

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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