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07-08-2020 07:48 AM
I recently had my printer exchanged. The first one had issues, so they sent me a second one exchanged.
I am trying to change the customizable email address to the address I had with my original printer. I keep getting a message that the customizable email address that I am trying to use is already taken. (by the original printer).
I have a customer service support plan, but they are unavailable - probably due to Covid-19.
Any assistance would be appreciated.
07-10-2020 05:40 PM
@GIS99R0 Use your HP account to change your HP ePrint email address.
Sign in to HP Smart.
If you have not set up an HP account, go to Set Up an HP Smart Website Account.
Select your printer, if necessary.
Scroll down to the ePrint settings, and then click ePrint Address, if necessary.
Type the address you want use, and then click Submit.
If the address is not available, type a different address, and then click Submit.
Inform any other users of the new HP ePrint email address.
For more information, go to Manage HP ePrint Access for Additional Users.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SCROLL DOWN TO READ THE FAQs
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
I am an HP Employee
07-10-2020 06:13 PM
Thank you for your response.
Apparently, I did not explain the issue properly and in enough detail.
The email address is still assigned to the original printer.
The original printer has been returned, but it appears that the email address is still assigned to it.
I am unable to delete the printer from my account.
If the original printer gets deleted and the email address released, I believe that I would be able to assign that custom email address to my new printer.
07-11-2020 12:35 PM - edited 07-11-2020 12:36 PM
@GIS99R0 Here's all you need to know:
The custom HP ePrint email address might still be assigned to the printer on another HP account.
· If you have access to the other account, remove the printer from that account, and then add it to your account. Do not turn off Web Services during the transfer or the custom address cannot be used again for six months.
· If you do not have access to the other account, create a new custom email address.
You can reuse the previous email address in six months.
I hope that answers your query,
If it did, simply select "Accept as solution", to help the community grow,
And if you wish to thank us for our efforts, click on the thumbs up for kudos.
Have a great day ahead.
I am an HP Employee
07-11-2020 06:20 PM
The old printer and the old email address were still on my account.
I followed your directions and deleted the old printer from my account.
I did not turn off Web Services.
When I attempt to personalize my printer's email address, I continue to receive the error message
"This email already exists! Try another one."
I will allow HP software to do any end-of-day processing that may occur. I will try it again tomorrow.
Any further guidance would be appreciated.
07-21-2020 01:10 PM
@GIS99R0 I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee