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‎04-28-2020 02:52 PM

HP Recommended
Product: HP DeskJet 3636
Operating System: Microsoft Windows 10 (64-bit)

Upon turning the printer on, when I try to print anything, including a test page, the first line will print broken and un-even. After that, there is nothing. Just blank pages. All updates have been installed. All recommended steps have been taken. After 3 solid hours of working on this, I give up and I am thinking I may never buy another HP Printer as I always have issues. This printer has rarely even been used since I have had it. Mainly because when it did actually work it drank the ink like a cactus in need of water in a dry desert. This printer has been my biggest headache for the last 4 years! If you have resolved the same issue, PLEASE help! These kids need to do their school work! 

1 REPLY 1

‎05-04-2020 02:39 PM

HP Recommended

@perkypammybear

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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