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‎03-14-2019 12:50 PM - edited ‎03-14-2019 07:38 PM

HP Recommended
Product: Hp desk jet 2624
Operating System: Other

I need help resetting my printers IP admin login. I cannot access anything since at one point I setup everything to be secured but now I lost my password. Please help

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-16-2019 11:48 AM

HP Recommended

@Stephylace

Welcome to the HP Support Community

 

I would personally suggest you contact our HP Support for one on one interaction. 

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

 

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

Raj1788
I am an HP Employee 

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎03-16-2019 11:48 AM

HP Recommended

@Stephylace

Welcome to the HP Support Community

 

I would personally suggest you contact our HP Support for one on one interaction. 

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

 

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎03-18-2019 07:58 AM

HP Recommended

 I've called. They do not help me unless they can login to my computer remotely. No thanks. I just want to reset my printer. I've talked to 2 people at HP same thing. Why doesnt anyone just tell me how to reset the thing??

Was this reply helpful? Yes No

‎03-18-2019 11:33 AM

HP Recommended

@Stephylace

 

I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎03-18-2019 11:36 AM

HP Recommended

Thanks. I was able to reset my printer and get it resolved. 

Was this reply helpful? Yes No

‎03-18-2019 11:45 AM

HP Recommended

@Stephylace

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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