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MegSteps88
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Solved!

Deskjet 3510 Series: No Claim Code

HP Recommended
HP Deskjet 3512
Microsoft Windows 10 (32-bit)

I just "forgot" all previous versions of my printer and reinstalled the driver software to start new.

 

I went through the printer setup that came with my driver software. I am now trying to complete printer setup through the HP Smart app. My welcome page did not contain a claim code. My printer's email address is included and it directs me to "hpconnected.com to manage your prints, view your history, and more."

 

I just need an alternate way to complete the HP Smart printer setup process or be given a claim code. How can I accomplish this?

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MegSteps88
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I found a possible solution for anyone who may be struggling the same as me...follow the following link: https://support.hp.com/us-en/document/c05279891

 

Here's what I read:

"If the printed page titled "Congratulations" only lists an email address, then your printer is already claimed to an HP Smart account (formerly HP Connected). To disable the previous claim, press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, follow the prompts to re-enable Web Services on the printer, and then accept the terms. A new page should print with a claim code. If the page does not print, see the email address on the printer display. The first part of the HP ePrint address preceding "@hpeprint.com" is the claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code. If you are unable to find the HP ePrint icon on your control panel display, see "Cannot find HP ePrint icon on printer control panel display"."

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MegSteps88
Author
Level 1
2 1 1 0
Message 2 of 2
Flag Post
HP Recommended

I found a possible solution for anyone who may be struggling the same as me...follow the following link: https://support.hp.com/us-en/document/c05279891

 

Here's what I read:

"If the printed page titled "Congratulations" only lists an email address, then your printer is already claimed to an HP Smart account (formerly HP Connected). To disable the previous claim, press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, follow the prompts to re-enable Web Services on the printer, and then accept the terms. A new page should print with a claim code. If the page does not print, see the email address on the printer display. The first part of the HP ePrint address preceding "@hpeprint.com" is the claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code. If you are unable to find the HP ePrint icon on your control panel display, see "Cannot find HP ePrint icon on printer control panel display"."

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