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‎11-02-2020 03:07 PM - edited ‎11-02-2020 03:08 PM

HP Recommended
Product: Hp envy 4500

Document never prints, laptop says delivering printer says receiving but it never finishes. This is when trying to print from laptop/mobile.

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1 REPLY 1

‎11-09-2020 02:56 AM

HP Recommended

Hi @Clwink23,

 

I'd like to help!

 

To assist better-

  • How is the printer connected to your device Wifi or USB?
  • What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?

If wireless,

  • What is the status of the wireless light on the printer, steady or blinking?
  • I would like to know, is your router set to work on the 2.4 GHz network or 5 GHz network band?
  • Is the printer connected to a public or a private network?

Let me know!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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