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‎09-12-2021 10:18 AM - last edited on ‎09-14-2021 06:43 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi. I can't sign up to the HP Smart APP.  At each attempt the following message appears:

" We're sorry, something went wrong
We’re experiencing connectivity issues related to account access. This could happen if you are connected to a VPN. Exit setup and try again later to resolve this issue.
If you continue to have issues setting up, contact HP Support.
(Error Code: OW_500_OWSID00001) "

Please Help.

 
Category:
1 person had the same question
1 REPLY 1

‎09-12-2021 12:22 PM

HP Recommended

Hi,

May you connected to a VPN? if so you will need to disconnect from the VPN network first.

 

For any further issues, be sure to check below support document:

https://support.hp.com/us-en/document/c06993183

 

Shlomi



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