ENVY 5544 not printing in colour

[Riddle_Decipher]

@dotdotdash Thank you for the update,

That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[dotdotdash]

Please can you help - it has happened again - why is this happening!  I did update as requested and then no colour again. but it will print colour from my tablet so its the PC updates!.    really becoming agitated with this - can you help me again. Dot

[G-star]

I have this same problem, which started today for some reason. I followed all the instructions and installed the drivers again, but the problem still exists.

Interestingly, if I attached the printer by USB, the option to print in colour is there, but if I go wireless, there is not option for colour in the Paper/Quality tab of the Printing Preferences.

I have a wireless printer for a reason. I don't want to have to be next to my printer to print to it. What's going on?!

[dotdotdash]

I got this from HP in Jan - used again in April and it still worked - but for the ENVY 5544 - I have cut and pasted it.

 Try the below steps to resolve the issue,

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, unplug the USB cable from the printer (if present). 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: click here

https://support.hp.com/us-en/drivers

[G-star]

Unfortunately that didn't work for me. Which is why I responded. I'm still stuck with wireless printing being monochrome only. But only this this week.

[HugoPedro]

I tried all of the points, but not successfully.

What can I do more?

Thanks in advance