EPrint is not accepting from my domain

[fred4405]

It appears that EPrint services are blocking my domain, or domain provider. How can I get this corrected. This seems to be a fairly new issue within the past 6 months or so. I don't use the service very often, and has become a pain since I then have to send the message to another e-mail address, and then send to EPrint from that domain / provider that is not blocked.

This is what I am getting immediately after i send from my domain..

Your message did not reach some or all of the intended recipients.

      Subject:     FW: Lab Slip

      Sent:  6/12/2020 11:51 AM

The following recipient(s) cannot be reached:

      '************@hpeprint.com' on 6/12/2020 11:51 AM

            503 Bad sequence of commands

[sandytechy20]

@fred4405

Welcome to HP support community.

Turn on the web services on the printer:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[fred4405]

They are already on. I am able to print from other domains to my printer, but your system is rejecting / blocking mine.

[sandytechy20]

@fred4405

Try the steps mentioned in this HP document to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[fred4405]

NO, those do not work. My printer will print from EPrint, if I use GMAIL, e-mail address, or even my work E-Mail address, but your system is blocking my personal email addresses from sending documents from them. I don't know if it is my domains that are being blocked, or of it is from my domain provider that you have blocked. 

[sandytechy20]

@fred4405

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.