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fred4405
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EPrint is not accepting from my domain

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HP Officejet Pro 8600 e-All-in-One Printer - N911

It appears that EPrint services are blocking my domain, or domain provider. How can I get this corrected. This seems to be a fairly new issue within the past 6 months or so. I don't use the service very often, and has become a pain since I then have to send the message to another e-mail address, and then send to EPrint from that domain / provider that is not blocked.

 

This is what I am getting immediately after i send from my domain..

 

Your message did not reach some or all of the intended recipients.

 

      Subject:     FW: Lab Slip

      Sent:  6/12/2020 11:51 AM

 

The following recipient(s) cannot be reached:

 

      '************@hpeprint.com' on 6/12/2020 11:51 AM

            503 Bad sequence of commands

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sandytechy20
HP Support Agent
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Message 2 of 6
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@fred4405

 

Welcome to HP support community.

 

Turn on the web services on the printer:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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fred4405
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They are already on. I am able to print from other domains to my printer, but your system is rejecting / blocking mine.

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sandytechy20
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@fred4405

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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fred4405
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NO, those do not work. My printer will print from EPrint, if I use GMAIL, e-mail address, or even my work E-Mail address, but your system is blocking my personal email addresses from sending documents from them. I don't know if it is my domains that are being blocked, or of it is from my domain provider that you have blocked. 

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sandytechy20
HP Support Agent
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@fred4405

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

 

Sandytechy20
I am an HP Employee

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