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06-12-2020 10:16 AM
It appears that EPrint services are blocking my domain, or domain provider. How can I get this corrected. This seems to be a fairly new issue within the past 6 months or so. I don't use the service very often, and has become a pain since I then have to send the message to another e-mail address, and then send to EPrint from that domain / provider that is not blocked.
This is what I am getting immediately after i send from my domain..
Your message did not reach some or all of the intended recipients.
Subject: FW: Lab Slip
Sent: 6/12/2020 11:51 AM
The following recipient(s) cannot be reached:
'************@hpeprint.com' on 6/12/2020 11:51 AM
503 Bad sequence of commands
06-16-2020 07:05 PM
06-17-2020 01:11 PM
06-18-2020 05:36 AM
NO, those do not work. My printer will print from EPrint, if I use GMAIL, e-mail address, or even my work E-Mail address, but your system is blocking my personal email addresses from sending documents from them. I don't know if it is my domains that are being blocked, or of it is from my domain provider that you have blocked.
06-18-2020 05:37 PM
This might require one on one interaction to fix the issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee