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Message 1 of 6
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Easy Replenish for OfficeJet Pro 8025 not working

HP Recommended
OfficeJet Pro 8025

I am trying to setup easy replenish on the Best Buy website, and when going through the wizard, it sends me to the HP site and has me enter a Printer Claim Code, but that code is not recognized.  I have reprinted it, removed the web service and re-added it, and still nothing.  Best Buy said to contact HP support, so now I am trying to see if anyone can assist me here.

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HP Support Agent
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Message 2 of 6
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Hi @bschwart

Welcome to the HP Support Community. I'd be happy to assist you.

 

I assume this service is from Bestbuy and not from HP.

 

From HP we have Instant Ink service available for you.

 

Instant Ink printing plans are based on pages, not cartridges. You choose an Instant Ink plan based on the number of pages you would like to print monthly. Your monthly plan fee enables you to use the subscription cartridges to print your plan pages, and includes ink delivery and recycling.

 

Click here for more info and to know how to enroll the printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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easy replenish from Best Buy is a partnership between Best Buy and HP. The HP portion doesn’t work. I can’t use instant ink because I don't print that frequently and just want new cartridges when I need them.

I just want to know how can I get HP to recognize the printer claim code when i go to that url: https://replenishment.usa.hp.com/autoreplenishment/web/claim/manual/claim

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HP Support Agent
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@bschwart

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

KUMAR0307
I am an HP Employee

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HP Support Agent
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Hello,

 

Please reach out to tech support at this number 1-800-474-6836 they should be able to assist

 

Best regards,
 
Jeff Christopher
Executive Escalations
I am an HP Employee    

I work for HP
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I did reach out to tech support just now.  They told me to reach out to the online community because they can't help and the cloud department is closed due to staffing shortages.

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