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SamVDS
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Message 1 of 4
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Eprint confirmation e-mail

HP Recommended
OfficeJet Pro 3620

Hi,

 

I'm using HP ePrint for an automated print job each day. It works fine and untill now, the print jobs were executed every single time. But now I noticed that I don't get a confirmation e-mail every time a job is printed.

As it concerns a remote print job, these confirmation e-mails would be very useful to be able to monitor if everything went well.

Most of the time, 5 out of 7 print jobs are being confirmed with an email, the others are not. (but are executed by the printer)

 

Is there any known issue or anything I could try to fix this? 

 

Thanks in advance!

 

Sam

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi @SamVDS

Welcome to the HP Support Community. I'd be happy to assist you.

 

Let us try these steps:

 

Sign in to your account at HPsmart.com, select the “Settings” button for your printer on the Devices tab, enable the “Allowed Senders Only” option in printer settings, and select the checkmark for “Enable email notifications for ePrint activity” option.

 

Also, 

Click Settings,

Click Access tab,

Tick ePrint Notifications

 

     ep_msg.png

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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SamVDS
Author
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Message 3 of 4
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Hi Kumar, 

 

Thank you for your reply.

I logged into  HP Smart, but I can't find any Settings button or link.

 

2020-05-13 17_49_32-HP Smart.png

I'm sorry it's in Dutch, but it only shows 'Support Documents' and 'Remove Printer'.

 

Is this normal?

 

Thanks,

Sam

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Kumar0307
HP Support Agent
HP Support Agent
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Message 4 of 4
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@SamVDS

 

I see that there are no options to check the settings here. I'd suggest you contact the HP Support team in your region for further assistance.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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