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Eprint is not working

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HP Envy 4502

I have literally tried every single trouble-shooting suggestion out there, and I cannot get eprint to work anymore. It was working fine yesterday morning, then by the afternoon, it stopped. 


Printer is connected to wi-fi, email address is correct. I even get the "Eprint job received" email back, but my printer does nothing. 


Can someone please help!?? i print items every day, multiple times a day for my business. I cannot lose the ability to eprint, its a necessity for me. 

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@Ghoweri1031, Welcome to the HP Support Community!


Sometimes the HP ePrint servers may be down and that is why it may not work. Let us perform the steps mentioned in the document - HP ePrint Job Does Not Print to resolve this issue.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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