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ReneeZ
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Error code OXB98ABB72 when printing from iphone

HP Recommended
OfficeJet 3830

While using the HP app printing from my phone and after printing several pages it stopped in the middle of a page. Everything is flashing and the screen says Error Code OXB98ABB72. 

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Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

@ReneeZ, Welcome to the HP Support Community!

 

Let us try these steps: 

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware if possible

Click here to know different methods of updating printer firmware.

 

Check for any paper jams inside the printer and make sure the print carriage is moving freely.

Try making a standalone copy and check if that works or you may try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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