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Rolf_V
New member
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Message 1 of 2
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Error, when sent a mail to the printer

HP Recommended
OJP6830
Microsoft Windows 10 (64-bit)

Hi,

after sending an email to x...x<at>hpeprint.com I got the following error:

---

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address(es)
failed:

x---x@hpeprint.com:
no valid MX hosts found


--- The header of the original message is following. ---

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=gmx.net;
s=badeba3b8450; t=1586851150;
bh=HplJSSPIKr16kLWbWQ/Wgd5RvRGwH1K9LcjTBazHHtM=;
h=X-UI-Sender-Class:From:To:Date;
b=NypyLGgpuSdrsNYdTcXjeWDHypvWna7PqtX7h1oJhykoqlv3hXcTf51XctAX5IwVZ
PCX3z1Y2sEdbJsPxy5SpBWEb7ZuFJGpsIoJFdHe9GmhWLiGObyjQfmtHARanWKZ6ey
IKpIlUKEU/EIx0vjwsV8bU3UM01o6YCBHqVNzp/0=
X-UI-Sender-Class: 01bb95c1-4bf8-414a-932a-4f6e2808ef9c
Received: from [188.192.179.123] ([188.192.179.123]) by
msvc-mesg-gmx023.server.lan (via HTTP); Tue, 14 Apr 2020 09:59:10 +0200

---

Which settings I have to correct or what I made wrong?

Rolf

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,772 18,749 1,541 1,515
Message 2 of 2
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HP Recommended

@Rolf_V, Welcome to HP Support Community!

 

Can you try sending it using a different email address and see if that works?

 

Also, try the steps from the document HP Printers - HP ePrint Job Does Not Print to isolate and resolve the issue.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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