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Michael_E1990
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Errorcode 00829c98 and Bluescreen Envy Photo 7130

HP Recommended
HP Envy Photo 7130
Microsoft Windows 10 (64-bit)

Hello everyone,

 

I am having an issue with my Envy Photo 7130, as soon as I start it, it goes to the loading screen till it's nearly done and then switches to a blue screen, showing a power logo with the code 00829c98.

The touch-buttons and power button start flashing and the only was to reset it, is by pressing power long enough, to start a new start-up, with the same result or cutting the power.

 

I was looking through the forums, found a few tips, so here is what i tried already:

 

- Connect it to a wall socket, without extension or surge protector, after waiting for 5-10min and pressing the power button for about a minute before turning it back on.

- I tried this with and without the local network powered up, since it usually works via WiFi.

- I tried getting out the cartridges after the first failed attempt, performing another hard reset by disconnecting everything, wait, press power for a minute and start again.

- I tried connecting it via USB to my PC and power the printer via an extension with the same result.

- I just tried connecting the printer to a wall socket, while connecting it with a notebook via USB, with/without local networking powered up and with/without cartridges inside the printer.

 

All in all, I kinda used up the better half of a day, trying everything I found on the net, but nothing works.

It just powers up and the moment you hear the sound from the cartridges adjusting, it turns to the blue screen, so I can't update the Firmware, as is suggested, because neither my PC nor notebook gets a connection to the printer long enough via USB to do anything before loosing it again due to the error.

I bought this printer only 2 years ago and didnt use it regularly, but kept it updated as best I could.

 

Is there anything I can try besides the things I already did? Or is it just broken and I have to go looking for new one again?

 

Best regards and thanks in advance,

 Michael

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Michael_E1990

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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