cancel
Showing results for 
Search instead for 
Did you mean: 
Rais84
New member
1 0 0 0
Message 1 of 4
146
Flag Post

Solved!

Errore stampante

HP Recommended
Hp photosmart 5520
Other

Errore print 0x6100000b

1 ACCEPTED SOLUTION

Accepted Solutions
A4Apollo
Retired
Retired
17,747 17,497 1,301 2,103
Message 2 of 4
Flag Post
HP Recommended

Hi! @Rais84, Welcome to the HP Support Community. This is an English community, please post you query in English to assist you better.

 

Don't worry I'd like to help you out. Answer a few questions below to isolate the issue.

 

Did you make any changes to your printer?

 

Do you see any paper jammed on your printer?

 

Have you tried checking with a different ink cartridge?

 

Please share the operating system you are running on the PC.

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

Please try the steps recommended below.

 

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

  1. Turn on the printer.

  2. Wait until the printer is idle and silent before you continue.

  3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

  4. Remove the ink cartridges from the printer.

  5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

  6. Wait at least 60 seconds.

  7. Plug the power cord back into the wall outlet.

    NOTE: 

    HP recommends connecting the printer power cord directly to a wall outlet.

  8. Reconnect the power cord to the rear of the printer.

  9. Turn on the printer, if it does not automatically turn on.

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

  10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

  11. Reinsert the ink cartridges, and then close the ink cartridge access door.

  12. If you receive a prompt to print a calibration page, do so.

  13. If you disconnected the USB cable, reconnect it to the rear of the printer.

  14. Try to print.

 

Also, try updating the printer firmware and check if it helps.

 

Update the printer firmware using this link. Click Here

 

Refer this article to further troubleshoot 0x errors on the printer. Click Here

 

If the issue still persists after trying out the steps. It is a hardware issue with the printer.

 

Please contact HP support for further assistance. Click Here

 

Note: For visitors to this page the steps suggested are dedicated to a particular product. If you are trying to solve the issue by using the same steps it might not work. Please post your query on HP support community to assist you better.

 

Let me know how it goes!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
A4Apollo
Retired
Retired
17,747 17,497 1,301 2,103
Message 2 of 4
Flag Post
HP Recommended

Hi! @Rais84, Welcome to the HP Support Community. This is an English community, please post you query in English to assist you better.

 

Don't worry I'd like to help you out. Answer a few questions below to isolate the issue.

 

Did you make any changes to your printer?

 

Do you see any paper jammed on your printer?

 

Have you tried checking with a different ink cartridge?

 

Please share the operating system you are running on the PC.

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

Please try the steps recommended below.

 

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

  1. Turn on the printer.

  2. Wait until the printer is idle and silent before you continue.

  3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

  4. Remove the ink cartridges from the printer.

  5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

  6. Wait at least 60 seconds.

  7. Plug the power cord back into the wall outlet.

    NOTE: 

    HP recommends connecting the printer power cord directly to a wall outlet.

  8. Reconnect the power cord to the rear of the printer.

  9. Turn on the printer, if it does not automatically turn on.

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

  10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

  11. Reinsert the ink cartridges, and then close the ink cartridge access door.

  12. If you receive a prompt to print a calibration page, do so.

  13. If you disconnected the USB cable, reconnect it to the rear of the printer.

  14. Try to print.

 

Also, try updating the printer firmware and check if it helps.

 

Update the printer firmware using this link. Click Here

 

Refer this article to further troubleshoot 0x errors on the printer. Click Here

 

If the issue still persists after trying out the steps. It is a hardware issue with the printer.

 

Please contact HP support for further assistance. Click Here

 

Note: For visitors to this page the steps suggested are dedicated to a particular product. If you are trying to solve the issue by using the same steps it might not work. Please post your query on HP support community to assist you better.

 

Let me know how it goes!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Ciccio1
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

La stampante segna error code OXB8042326

Was this reply helpful? Yes No
Arthur-c
Retired
Retired
1,330 1,312 54 97
Message 4 of 4
Flag Post
HP Recommended

Ciccio1

 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Gemeinschaft
Spanish: HP Comunidad
French: HP Communauté
Portuguese: HP Comunidade
Chinese: HP 社区
Korean: HP 커뮤니티


Thank you for your understanding

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation