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01-24-2021 10:19 AM
I have just purchased the deskjet 2710, I have had a photosmart 5520 for 7 years and over the last 6months I kept losing the WiFi signal even though it sits in the same cupboard as my broadband super fast router and every other WiFi item in my house works !! So the 2710 arrives I set up it prints no problem until I don’t use it for about 8hrs or so. I send a document to it and nothing!! So I have to switch it off and on again to make it work. So what I’ve worked out is I need to press the WiFi button before I print and this seems to wake it up and make it work?? Is this the norm??
And ironically I move my 5520 out of the cupboard and into the kitchen and the WiFi signal is back and it works !!
Any suggestions would be greatly appreciated.
01-24-2021 12:24 PM - edited 01-24-2021 12:33 PM
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The router might be too close - this is just as bad as too far away.
The printer might benefit from having a static IP address (though the problem with the signal is generally not resolved by doing this).
The printer might be confused.
If you are running a dual band router,
The printer supports both 2.4GHz and 5GHz - but not at the same time.
Log into the router,
Make sure the router is broadcasting on both bands
Create a separate SSID network name for each bandwidth
NOTE: The wireless password can be the same for both bands
Connect the printer to the SSID network name you want to use.
Change the connection type to TCP/IP
Method - Create TCP IP port
Find printer's IP / IPv4 address
Print a Configuration Page
Tap on the wireless icon on Printer Control / Display Panel
Control Panel > icon view > Devices and Printers
Right-Click on the printer > Left-Click Printer Properties
Select Tab Ports > Add Port
Select Standard TCP/IP Port > New Port and follow the wizard.
Use / Enter IP address for the printer.
Example - How-to “Create TCP Port” Contributed by greenturtle
Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to thePrint and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
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