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VHEG
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Flashing envelope on my DESKJET 2622 and information light always on

HP Recommended
DESKJET 2622
Other

Can someone help.  

 

We got the Deskjet 2622 printer and its been working fine when I printed from my ipad.  Tried today to print from a chrome book and it just wouldn’t work as in the printer just didn’t show in the printer list of the chromebook.

 

Followed the trouble shooting guidance and it made no difference.  

 

Printed off the printer status report which no only didn’t help at all but not the information light is permanently on, the wifi won’t connect at all (despite trying all the trouble shooting guidance) and there is a weird envelope with what looks like a ink droplet on it which is flashing all the time but there is nothing in the HP manual or trouble shooting to tell me what the envelope symbol means never mind how to get rid of it.  We’ve turned our home router on and off too and made no difference to wifi and the printer just doesn’t show in my wifi list on my laptop.  Earlier it did show a Direct HP Desktop.... but when I tried to connect to that it asked me for a password I don’t have - this option has since disappeared.  

 

Only had the printer for 2 weeks so wondering if I should just return it as spend 4 hours so far trying to sort with zero luck 😭

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@VHEG, Welcome to HP Support Community!

 

If you have already performed the steps from the document Blinking Lights and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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