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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Forgot Administrator Password for EWS utility for my home network-

HP Recommended
iMac (Retina 5K, 27-inch, Late 2015)
macOS 10.14 Mojave

My HP 8720 began asking for username and password when printing - holding the print for authorization. The EWS is locked and I cant get into it. HP phone service will not help unless I want to pay a service toll. How can I unlock the admin or find the username password?  I have tried factory reset and network reset to no avail.

 

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@gord123

 

A warm welcome to HP Community!

I believe the only way to clear an administrator lock is to perform a full reset and re-initialize the printer. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've send you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Senan6806


I am an HP Employee

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