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01-28-2022 12:47 PM
Hello, I've seen that you've helped others resolve the same issue by privately messaging them a method and I would like to request that if possible.
I was just setting up our new printer and must have made a typo (twice!) when setting the admin password for the EWS. Now it constantly says that I've entered the wrong password and blocks me from accessing any of the settings. I should have just kept it with the initial Printer PIN.
Any and all help will be gladly appreciated.
I have already tried the "Restore Network Settings" - "Reset Router, Printer, and Computer" - "Wireless Setup Wizard" method to no avail. Please help, as the printer is absolutely brand new and I've just registered it all for the promotional 9 months of Instant Ink with HP+.
01-31-2022 10:12 PM
Welcome to the HP support community.
I understand that you want to reset the printer, I am glad to assist you.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
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