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Microsoft Windows 10 (64-bit)

Hi, I signed up for instant ink quite awhile ago and I thought I had cancelled the subscription however I see I am still being billed. I tried every email I thought it could be under but maybe I am missing one? Is there a way to look up the account email with the printer information? Thank you in advance.

2 REPLIES 2
HP Recommended

@Kc581

 

Option - Important Information – Help with Instant Ink Account

 

Please read: Getting help with HP Instant Ink

 

 

Option:  Agent Response in the Community

 

Choose to wait for an HP Agent to find and respond to your request here on the community.

 

If there is a response from HP: 

 

  • An HP agent will always post back on the Community before contacting you privately.
  • Agents are identified by the "HP" icon  next to the Profile ID avatar.
  • HP Moderators are identified by the "Mod" icon  next to the Profile ID avatar
  • Agents do volunteer on our Community on their own time.  Hours, number of agents vary by region.

 

 

Option:  Contact HP Technical Support

 

Specify help for Instant Ink / HP Connected / Web Services

 

HP World-Wide Support

Select your country / region from the list and follow the prompts

 

 

Option:  Contact HP Instant Ink Support in your region

 

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

  • Verify the phone number in your Terms of Service document

 

In UK

Specify help for Instant Ink / HP Connected / Web Services 0207 660 0596

 

 

 

Option - Instant Ink Account Login, Videos, and Service Information

HP Instant Ink - Sign-up / Sign-in

Click Supported Countries (top right of Website) - Change Flag to your country

 

Support Contact information is provided on the Website.  If necessary, scroll down a bit until the phone number / contact options show on the right side of the page.

 

Want to sign up for the service?  Scroll down on the page and click on the link to see if your printer is eligible for the service.

 

 

 Option - Look for your Contact Information in your Instant Ink Account > Help Center

Help: HP Instant Ink - Signing in to Your HP Instant Ink Account

Scroll to the bottom and click the Flag to change region.

 

HP Instant Ink - Cancelling Your HP Instant Ink Service

Scroll to the bottom and click the Flag to change region.

 

 

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Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

Dragon-Fur

HP Recommended

@Kc581

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are unable to login to your Instant Ink account. 

 

Don’t worry, I’m here to help! 

 

I have sent you a Private Message with further details. 
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead 🙂

Asmita
I am an HP Employee

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