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Message 1 of 2
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Getting photo tray empty trying to print 8.5x11

HP Recommended
HP Photo Envy 7855
Microsoft Windows 10 (64-bit)

Can't print by wifi. Keep getting photo tray empty although print set up correctly shows main tray. Tried several different documents. Copy works fine. Diag prints fine. The printer panel slides the copy/scan, etc. functions fine, but I can' get the small upper functions to work and all I get is the info screen. It's tax and new home time and I need this printer to work.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Donmad Welcome to HP Community!


I understand that you keep getting photo tray empty trying to print 8.5x11


Do not worry. I will try to fix the issue.


Please make sure that you have adjusted the tray guides according to the paper.


Step one: Load paper

Follow these steps to load paper in Tray 2.

  1. Grasp the underside of Tray 2, and then pull the tray out.

    Figure : Remove Tray 2

    Image: Removing Tray 2
  2. Slide the paper width guides to their outermost positions.

  3. Insert a stack of plain, white paper print-side down in the center of the tray. Make sure the paper aligns with the engraved lines in the tray.

  4. Adjust the paper width guides so that they rest against the edges of the paper.

    Figure : Adjust the paper width guides on Tray 2

    Image: Adjusting the paper width guides

If the issue still persists, please reinstall the printer drivers.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!



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