• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
MacBook Air
macOS 10.14 Mojave

My printer works wirelessly immediately after I reset the wifi name and password.  When I go to print a second document,  the computer doesn't find the printer.  If I reset the wifi, it works again and on and on.  How to I keep the printer on the wifi?

 

3 REPLIES 3
HP Recommended

@DCW182

 

Welcome to the HP Community

 

To assist you better please provide me with the complete printer model or the product number since the HP Officejet 4500 comes in different models

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you 

KrazyToad
I Am An HP Employee

HP Recommended

Thanks for your response.  This is a HP Ofkficejet 4500 wireless G510n printer

HP Recommended

@DCW182

 

Do you have any Internet Security Software installed on your Macbook?

 

Please ensure your Router can forward Bonjour Packets.  Bonjour locates devices such as printers, other computers. You can contact the ISP to check if the Router supports Bonjour

 

Also let me know how far your printer is from the Router. Do you have other devices connected to the Router?

 

Ensure the printer is connected to 2.4GHZ frequency and not 5GHZ

 

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

 

 

 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.