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06-01-2020 07:43 AM
I moved my printer into a box and carried it to another room to set it up. It was perfectly fine. When I went to set it up again, it would not power on with the "power on" button. I unplugged it from the wall, and plugged it in and it starts with the HP logo and then goes to error messages. I unplugged the internal power chord and plugged it into the wall with the external power chord (as per instructions) and still error messages. This was a perfectly working printer until I moved it and put it in the new printer box I bought and carried it to another room. I was very gentle. Any suggestions to get it working again? PLEASE HELP!
06-04-2020 11:56 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Remove USB cable, if present. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
For more details, please follow this link: HP Inkjet Printers - Printer Does Not Turn On
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
06-07-2020 03:38 PM
Thank you but that didn't work. I'm still getting an error message. If you read the original thread you will see I took it further and used the internal power chord...unplugged it and plugged it into the wall...I followed directions.
Is there something else I can do?
06-10-2020 08:19 PM
Thank you for posting back.
As we have limited support boundaries in the support community as of now.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
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